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Helping organisations engage effectively
with their customers and colleagues

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Fired Up and Ready to Go!

New book launched. Provides a highly charged practical guide to providing excellent service.

“Excellent – I heartily recommend this book to everyone who needs to engage effectively with their customers and their employees.” Richard Wolff – International Retail Director, Marks and Spencer PLC

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Clients We Energize

Sales increased by £15 million

Sales increased by £15 million

Marks & Spencer Factory Outlet Division reported increases in conversion from 19% to 22% after running the programe “Living our Customer First”. This equated to £15 million across ...

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Store sales rise from below average to upper quartile

Store sales rise from below average to upper quartile

  The "Living our Customer First" programme was delivered into  flagship  stores in the South West  and the Midlands. Prior to the training the stores were performing below average ...

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Sales up +9% on last year

Sales up +9% on last year

Sales are up +9% on last year and mystery shop scores have risen a staggering 24% following the implementation of the Energize modular approach to customer service ...

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Energize help Tesco land News & Magazine brand strategy

Energize help Tesco land News & Magazine brand strategy

Energize were invited to support the launch of the new brand strategy for the News and Magazine division. At 15 Premier League locations they facilitated to ...

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Debenhams gets the Energize treatment

Debenhams gets the Energize treatment

“Thanks for an excellent performance at our recent conferences. It left the managers highly motivated and with some very thought provoking ideas as to how ...

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Increased sales by £200,000 per store

Increased sales by £200,000 per store

Conversion Rate increased from 9% to 14% The customer service programme delivered by Energize had a positive impact on conversion rate in store. Initially increasing the ...

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Conversion increased from 38% to 40%

Conversion increased from 38% to 40%

 Body Shop experienced an improvement in conversion rate from 38% to 40% across all UK stores following the successful implementation of  the Energize "Living the Customer First" ...

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Vue Cinemas

Vue Cinemas

Thank you for the expert customer service training you designed and ran for the opening of our flagship cinema at Westfield. The response from ...

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Loyalty scheme conversion rose from 26% to 68%

Loyalty scheme conversion rose from 26% to 68%

Johnson’s increased their loyalty scheme from 26% to 68% in the North West Region of 200 stores. Energize designed and delivered a programme that ...

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