Energize Learning provides customer-centric training and coaching, which enables clients to improve sales, transform service levels, increase employee engagement and cut attrition and complaint levels. Founded in 2000, we help our clients to deliver sustainable cultural change and achieve measurable business benefits by focusing on the customer experience and creating a more collaborative work environment.
Our flagship customer experience programme, Living the Customer First, offers a proven methodology that helps managers and frontline teams to develop the optimal attitude, behaviour, energy and motivation to engage, interact and respond to customers and colleagues consistently and effectively.
Because successful cultural change requires ownership and engagement from the board to the front line, we also work with leadership teams to define the vision and outcomes and we coach managers to help them embed and sustain the behavioural changes in their teams. Once delivered, we transfer the ownership of our programme content to our clients, enabling their trainers and champions to deliver the learning to others internally.
Our track record:
Energize has a successful track record of delivering transformational customer experience programmes to:
Retailers, including B&Q, Fred Perry, Levi Strauss, Liberty, Marks & Spencer, Selfridges, Tesco and WH Smith.
Primary care trusts, including Croydon PCT, Enfield PCT and Haringey PCT.
Hospitals, including Chelsea and Westminster Hospital and Great Ormond Street Hospital.
Local authorities, including Allerdale BC, Basingstoke and Deane BC, Bracknell Forest Council and Liverpool City Council.
Housing associations, including Curo Group.
A demonstrable difference:
Since 2000, our programmes have been delivered to over 85,000 people, resulting in:
Major industry awards and recognition (Chelsea and Westminster Hospital, Dunelm and Marks & Spencer International).
£15 million increase in sales (Marks & Spencer Factory Outlet Division).
9% increase in annual sales (Liberty).
24% increase in customer satisfaction (Liberty).
22% improvement in staff engagement (Enfield PCT).
45% improvement in Customer Net Promoter Score (Curo Group).
£200,000 increase in sales per store, per annum (Levi Strauss).
25% increase in mystery shopper scores (Liberty).
161% loyalty scheme conversion rate increase (Johnson’s Dry Cleaners).
24% reduction in staff turnover (Liberty).
18% reduction in complaints (Chelsea and Westminster Hospital).