Sales are up +9% on last year and mystery shop scores have risen a staggering 24% following the implementation of the Energize modular approach to customer service training.
“Congratulations to you and the Energize team for designing and delivering the ‘Living the Customer First’ for Liberty. The feedback has been fantastic with comments of ‘What a fresh approach to learning’ from our longer standing staff.”
“The modular approach has ensured that our sales staff are engaging more effectively with our customers and this has resulted in a considerable improvement in our performance.
Thanks to Energize, we achieved a 9% uplift on last year’s sales and a 24% increase in overall mystery shop scores.”
A brilliant performance – well done!
Customer Service | Sales Development | Sales Development for Managers | Leadership Development | Performance Coaching | Building Winning Teams | Retailing Skills | Presentation Skills | Meeting Skills | Train the Trainer | Executive Coaching