Marks & Spencer Factory Outlet Division reported increases in conversion from 19% to 22% after running the programe “Living our Customer First”. This equated to £15 million across the division.
To ensure that the programme continued to produce results, 75 key members of staff were selected and trained by Energize to be champions of the method.
“I came expecting to learn little – I’ve learnt a great deal from the Energize customer service programme.”
“The best training I have received in 15 years”
Maria Conlan – Marks & Spencer – Guilford Store
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