Improvement in staff attitude towards fans « Energize Learning & Development

Improvement in staff attitude towards fans

Helping organisations engage effectively
with their customers and colleagues

Improvement in staff attitude towards fans

We engaged Energize to help our staff in the ticket offices deal more effectively with the disappointment associated with the scarcity of tickets as well as dealing with difficult fans. As a result we observed a significant improvement in attitude towards fans from ticket office staff across all clubs.

Cathy Long
Head of Customer Strategy
The Premier League

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