Conversion increased from 38% to 40% « Energize Learning & Development

Conversion increased from 38% to 40%

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Conversion increased from 38% to 40%

 Body Shop experienced an improvement in conversion rate from 38% to 40% across all UK stores following the successful implementation of  the Energize “Living the Customer First” customer service programme.

“They also created a customer charter called “Promises on the Premises” – a set of principles by which everyone in the store operated.

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