Thank you for the expert customer service training you designed and ran for the opening of our flagship cinema at Westfield. The response from the team was brilliant and the launch has had real impact.As you know we use an email survey index to track customer satisfaction and the scores have surpassed all expectations – well above the company average. We know this leads to repeat business and increase average spend – so a big thank you.
I thought the management piece was expertly constructed and delivered to ensure they took ownership and were equipped to sustain the momentum after the initial intervention.
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