Meet the Team « Energize Learning & Development

Meet the Team

Helping organisations engage effectively
with their customers and colleagues

Meet the Team

Steve Harris
Founder and Managing Partner

Steve is the founder and managing partner of Energize. He established it in 2000, after developing a unique method to help front line retail managers and their teams engage consistently and effectively with their customers. This has lead to significant increases in sales, conversion and average spend. Steve is a dynamic trainer and coach with the ability to engage and inspire those he works with. He has real enthusiasm for developing the skills and capabilities of others and has brought his expertise and experience to many leading brands in the UK and Europe.

Prior to setting up Energize, Steve spent twenty years working in senior management, operations and merchandising within retail, where he held a variety of senior positions including Retail Director with The Body Shop UK. Steve has a passionate and enthusiastic delivery style and clients working with him will benefit from increased motivation and belief in their ability to succeed.

Jeff Wolfin
Partner

Jeff specialises in the design and delivery of training and coaching programmes for senior management, sales and customer service teams. He spent 20 years in management, sales and service delivery with NCR, AT&T and PA Consulting and his focus now is on developing the attitudes, mindsets and behaviours that distinguish outstanding performers from the rest. Practical and pragmatic by nature, his approach also ensures that these attitudes, mindsets and behaviours can be brought to bear where it counts – in the workplace. Jeff has a personable, dynamic and engaging style and places great emphasis on building strong, long lasting working relationships with clients and colleagues.

Alison Klarfeld
Partner

Alison qualified as a solicitor in 1989 and spent fourteen years working in private practice in central London. Before joining Energize, she had a successful career with city law firm Berwin Leighton Paisner, specialising initially in commercial litigation and dispute resolution and latterly in the field of corporate recovery. Whilst at BLP, Alison developed and ran the firm’s internal training programme and client seminars and was actively involved in coaching and mentoring colleagues. Alison joined Energize in 2004. She brings to the team her expertise, energy and commitment in expanding our services into the professional market place.

Luci Roper
Associate Partner

Luci is a qualified psychiatric nurse, with over 15 years experience in working with vulnerable groups in both the health service and community settings. Having developed and managed a range of housing and community services, Luci has a wealth of experience and expertise in working with organisations and agencies in order to overcome the challenges faced when dealing with vulnerable groups. Since 1999, Luci has developed and delivered a highly successful customer services training programme to organisations within the statutory, private and voluntary sector. She has recently become associated with Energize to support the expansion of services within the healthcare sect

Gwen Stirling
Associate Partner

Gwen has a wealth of experience and success as a senior leader in commercial and charitable organisations; leading individuals and diverse teams to deliver high levels of performance in challenging circumstances.  She has been consulting to individuals and organisations for 13 years.

Gwen is a skilled facilitator, organisation development consultant, and coach working in a creative and pragmatic way with senior leaders and teams to bring strategic goals to life. She uses work issues and organisational challenges as a focal point to generate real-time leadership and team development opportunities; this is one of the fastest and most effective ways of changing leadership behaviours and introducing new ways of working. At the heart of her work is building confidence and conversational skills so leaders can have conversations that matter during periods of uncertainty using the latest approaches in dialogue and change.

Andy Cole
Associate Partner

Andy Cole is a facilitator, writer and filmmaker in the field of learning and development.  For the last 20 years he has worked for diverse organisations from the police service to the rail industry, then into retail and entertainment sectors.  He was Head of Learning & Development for D&A – The Opticians and Head of Talent for Vue Entertainment.  He has consulted in housing, construction and property development, banking, food, social care and retail.

Andy’s coaching approach uses a solution focused thinking model to discover ways people can build more resourcefulness into the way they do business.  This might be about intrapersonal insights, working better with others or simply trying some new ways of behaving that get better results.

Andy is an Honours graduate with postgraduate qualifications in HR Management.  He is a Fellow of Chartered Institute of Personnel & Development and holds BPS level A&B competence for occupational testing and is a qualified practitioner in Hogan Assessments, Leadership Versatility Index and Jungian type instruments. Currently completing his MSc in Business Psychology, Andy is a member of the Association of Business Psychologists.