Improving customer service is one of the most significant opportunities to increase sales, referrals and repeat visits. Energize has developed a series of customer service programmes that result in lasting change.
We have an approach that focuses on attitude, motivation and leadership. For over 10 years we have worked with retailers, schools, hospitals, primary care trusts and other organisations to improve customer (or patient) service. In addition to our focus on attitude and behaviour we also believe that how colleagues treat each other is a key driver and that colleague experience within an organisation is as important as customer experience.
Our view is that customer service is a fundamentally a “hearts and minds” issue. Therefore we help teams explore customer service as they see it and as it applies to them. We explore some of the potential barriers to excellent service – both personal and organisational. We provide approaches to enable staff to help themselves and each other sustain the change.
Living our Customer First
The role of the Manager in Living our Customer First
Living the Customer First on the front line
Customer Service | Sales Development | Sales Development for Managers | Leadership Development | Performance Coaching | Building Winning Teams | Retailing Skills | Presentation Skills | Meeting Skills | Train the Trainer | Executive Coaching