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Energize win a new housing association client in Wales - Valleys to Coast

Donna Baddeley

"I am delighted to let you all know that we have appointed Energize Learning to work with us to develop the BEST programme.

Every time we talk to a customer – in person, on the phone, electronically or in writing – they will form an impression of us based on how they feel about the service they receive. That impression could be the strongest influence on what they tell others about our organisation.

Building Excellent Service Together (BEST) has been designed to help you explore just what we mean by great customer service and to consider the most effective ways to deliver this. It will focus on behaviours, attitude and commitment, and will offer some practical suggestions to help you deliver an excellent service to our customers and to each other.

In order to consistently deliver excellent services, we need colleagues who are passionate about what we do and who come to work wanting to make our customers happy."

Donna Baddeley

Chief Executive

Valley to Coast Housing

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