Increases customer satisfaction by 46%
Increases staff engagement by 61%
Curo Group, the Bath and Bristol-based housing association, has increased customer satisfaction by 46%, improved staff engagement by 61% and taken steps to become an employer of choice after implementing a company-wide development programme to put its customers first.
Energize Learning designed and delivered the ‘customer experience’ programme for Curo’s 450 colleagues, from the frontline to the chief executive. By developing customer-centric attitudes and behaviours, the modular programme has brought tangible benefits, helping Curo to further differentiate its offering as it expands its commercial activities. - See case study for further details.