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Housing Association – Curo Group

Steve Harris

Increases customer satisfaction by 46%

Increases staff engagement by 61%

Curo Group,  the Bath and Bristol-based housing association, has increased customer  satisfaction by 46%, improved staff engagement by 61% and taken steps to  become an employer of choice after implementing a company-wide development  programme to put its customers first.

Energize  Learning designed and delivered the ‘customer experience’ programme for  Curo’s 450 colleagues, from the frontline to the chief executive. By developing customer-centric attitudes and behaviours, the modular programme  has brought tangible benefits, helping Curo to further differentiate its  offering as it expands its commercial activities. - See case study for  further details.

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