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info@energizelearning.com

Motivate. Engage. Energise.

Helping organisations drive sales by engaging effectively with their customers

Fired Up and Ready to Go!

Energize’s founder and director Steve Harris, provides a highly charged practical guide to providing excellent service in his new book.

Since 2000, Energize Learning has successfully developed leaders, managers and their front line teams to improve sales, transform service levels and increase employee engagement.

Retail Sales Training

Our flagship programme, Living the Customer First, offers a proven methodology that helps managers and frontline teams develop the right attitude, behaviour, and energy to engage with customers effectively

Customer Experience

Energize has a successful track record in delivering transformational customer experience programmes to many of the UK’s top retailers, healthcare organisations and housing associations

Leadership Development

Whether a newly appointed manager or a seasoned professional we design bespoke programmes to help support the leadership development of your leaders and senior managers

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"I've learnt a great deal from the Energize customer service programme."

Luc Vandevelde
Chairman and CEO
Marks & Spencer

"The modular approach has paid considerable dividends in our performance. Sales are up a staggering 9% on last year and mystery shop scores 25% up."

Sarah Edwards
Director of Human Resources
Liberty London


"The improvements achieved significantly exceeded my expectations and created substantial value."

Aidan Connolly
CEO
Sodexo UK

“Living Our Customers First is an exceptional training tool - perfect for our business and the coaching you designed to deliver it hit exactly the right spot. The results have been superb”

Andrew Crooks
Head of Marketing and Selling
Marks & Spencer Outlets

“Average spend is up 12% . Our gift aid percentage has risen from 26% to 35% to total.
You know how important this is to us! A fantastic performance - well done”

Jacqui Woolley
Retail Director
Marie Curie - Care and Support through terminal illness

Achieving sustainable results

£15m

Incremental sales for
Marks & Spencer – Outlets

10%

Increase in conversion for
The Body Shop

24%

Decrease in staff turnover
Liberty 

61%

Increase in staff engagement 
The Curo Housing Group

From Our Founder

Welcome to Energize. I am really proud of our team who have worked with over 100 clients and engaged with over 90,000 leaders, managers since 2000.

We really appreciate the relationship we have built up with our clients and strive to support them in achieving their business goals and objectives. I like to believe it is a testament to our work with them that many have continued to use our services since our inception.

We are also very proud of our book “Fired Up and Ready to Go” which showcases much of our work and is being used as a support tool for many of our programmes. 

We would very much like to hear from you to explore how we may be able to support you and your business.

From the blog

06 Oct 2018

Fired up and ready to go...

A tailored development for key senior managers. A great opportunity for participants to build on their existing capability and prepare for future challenges.

Read article
05 Oct 2018

Why sales staff need to learn respect

A tailored development for key senior managers. A great opportunity for participants to build on their existing capability and prepare for future challenges.

Read article
04 Oct 2018

Teams flourish where leadership reins

A tailored development for key senior managers. A great opportunity for participants to build on their existing capability and prepare for future challenges.

Read article
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Our Clients

We are proud to have worked with over 100 clients and over 90000 leaders, managers and front line teams since 2000.

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Our Clients Awards

Homes in Sedgemoor wins gold customer experience award 2018

Marks & Spencer International wins customer service award

Dunelm wins first place in customer service award -Verdict

Chelsea and Westminster Hospital Trust awarded runner up in customer service award