We design and deliver in-house courses in line with your specific needs.
Living our Customer First – Our unique flagship retail sales training programme with it's modular approach, helps you and your teams drive sales, conversion and average spend through developing excellent customer service and selling skills. It addresses the issue of attitude, a key driver in enabling front line teams to build great customer relationships.Case Study: Liberty London
Improving customer service is one of the most significant opportunities to increase the effectiveness of your business. Energize has developed a series of customer service programmes that improve the relationship between your employees and your customer as well as the relationship between internal teams.
Our view is that customer service is a fundamentally a “hearts and minds” issue. Therefore we help teams explore customer service as they see it and as it applies to them. We explore some of the potential barriers to excellent service and we provide approaches that enable staff to sustain the change.
Whether a newly appointed manager or a seasoned professional we design bespoke programmes to help support the leadership development of your managers and senior leaders.
Employee surveys inform us that all staff need to be clear on what is expected of them and how they are doing against those expectations to perform consistently and to their full potential. Having performance conversations with every team member, discussing objectives and giving regular feedback is therefore critical.
With retail as our heritage we are fully equipped to help you maximise sales and profitability through effective stock management, manpower planning and visual merchandising.
Examining and understanding team development and team roles will ensure your team operates at the top of its game.
Running an effective meeting ensures you keep to time and leave with clear agreement and actions. Developed for The London Business School, our meeting skills training ensures that those attedning are prepared, keep to time, contribute effectively and are clear on the action of all parties prior to leaving.
Our methods deal with the classic guidelines to delivering effective presentations but also tackle “internal state management” – the biggest obstacle to delivering your presentation with impact.
Our “Train the Trainer” programme has been developed for managers and functional experts who need to pass their knowledge and skills onto others.